Fair billing, explained plainly.

Some beta access and development checkout flows do not take a real payment. A plan preview, cancelled checkout, or demo confirmation is not a charge. Check your bank or payment-provider statement before requesting a refund.

If no payment was captured, there is nothing to refund. If your statement shows a completed DocDoe charge, include the receipt or payment reference in your request.

• You were charged more than once for the same purchase.
• The amount or plan charged does not match the checkout confirmation.
• A payment completed but the paid plan was not activated, and we could not restore access.
• A confirmed DocDoe failure made the core paid service unavailable for a substantial part of the paid period.
• A refund is required by applicable consumer law.

Each request is reviewed using payment records and product logs. Approval is not automatic, but genuine billing errors will not be ignored.

• Changing your mind after the billing period has started.
• Not using the product during an active paid period.
• Temporary interruptions that were resolved within a reasonable period.
• Dissatisfaction with marks, ranks, or exam outcomes. DocDoe does not guarantee academic results.
• Access restricted because of fraud, abuse, prohibited content, or a serious breach of the Terms of Service.

You can ask us to stop a future renewal before the next billing date. Cancellation prevents the next charge and normally leaves access active until the current paid period ends.

Until self-service billing controls are available for every account, email support@docdoe.in from the address used for your DocDoe account.

Email support@docdoe.in with:

• The email address used for your DocDoe account.
• The payment date, amount, plan, and receipt or payment reference.
• A short explanation of what went wrong.
• A screenshot only when it helps explain the issue.

Never send a password, one-time code, full card number, CVV, or government identity document.

We verify account ownership, payment status, and relevant service logs. We may ask for limited additional information needed to identify the transaction. Approved refunds are returned through the original payment method.

The payment provider and your bank control how long the credit takes to appear after approval. DocDoe cannot accelerate bank processing times.

This policy does not remove consumer rights that apply under law. Where local law gives you a stronger remedy, that remedy applies.

For related rules, read the Terms of Service or use the contact page.